Commission was more than stamp duty, so what’s the point? Swallow it and move on – but make sure any high commission co’s are removed from being tradeable. No, of course you can’t, because how else would you get excessive commissions.Why 2 stars? The interest rate on ISA and Sharedealing a/c’s are Base Rate.Edit – don’t be fooled by the anodyne response, which addresses nothing. I was having difficulty selling a share so I called IG customer service.

• I have been a daily user for years.
• IG International Limited is part of the IG Group and its ultimate parent company is IG Group Holdings Plc.
• I submitted the IG Stocks and Shares ISA transfer form by email also saying I wanted to transfer in an ISA and immediately received a “sorry we’re busy have patience” stock email.
• We’re pleased to confirm that the issue has now been resolved and your reward will be credited to your account within September, in line with the promotion’s terms and conditions.

Good experience

Please don’t hesitate to reach out if you have any further questions. What really disappointed me was the lack of accountability when things went wrong. It’s frustrating to feel like you’re on your own when your money is involved, but after doing my research I was able to recover my money. If you ever face something similar, just know there’s help out there, and I’m happy to share the steps that worked for me. Uploaded the app because I am looking for a new trading platform since im not happy with etoro and found the IG app dissapointing and not user friendly to navigate and fewer tools for newbies.

• Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.
• The IG operator was very helpful, patient and knowledgeable.
• But their customer service is absolute garbage.

I will be looking for a new trading platform if the customer service doesn’t notably improve. I have been using IG for trading. I found it helpful when I had trouble signing into my Account; The support team was so helpful and friendly. The platforms are easy to use and provide transparent information.

Nikhil was very responsive and helpful. The customer service was very good & my problem was quicky sorted out. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. I ask via chat some info to open an real account and I immediately had a very good support to my questions.

Written by the company

The ‘chatbot’ route seems to actually connect to a real person but only after 1-2 hours waiting. This led to the problem being solved. I have heard noting from them, been waiting 45 minutes for a support chat. The risks of loss from investing in CFDs can be substantial and the value of your investments may fluctuate. 71% of retail client accounts lose money when trading CFDs, with this investment provider.

The customer service that I received was excellent. I don’t think I’ve received customer service as good as this for a long time. Easy to open MyIG account.Easy to deposit and verify.Trading training is thorough. I’ve been with IG a quarter of a century, but since they made my account manager redundant (& many more, without even informing clients), it’s become very difficult to get any kind of personal service.

The guy was really helpful and did a thorough check and resolved my issue. Very pleased with the resolution. I submitted the IG Stocks and Shares ISA transfer form by email also saying I wanted to transfer in an ISA and immediately received a “sorry we’re busy have patience” stock email. Five days later my account finally showed that I had submitted the ISA transfer in request and I received an email telling me so and that the request had been sent to the other broker. The email bizarrely also asked me to confirm whether I wanted to transfer an ISA or Share Dealing account? IG had been recommended to me and so far I’m disappointed with the service particularly when the first personal contact when funding an account is “sorry we’re busy…..”

The ig group review platform has basic indicators and did require me having a second stp platform however since “Pro realtime” was added, the platform is damn good. So, if tax free profits are your goal.. Do not trust this company at all cost. Thankfully “ ???????????????? ???????????????? ????????????” was able to retrieve my £47,000 without any problems and delay. Customer service and turnaround time is prompt and is able to address my concerns about account opening. Nice platform and good support but very expensive.

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You pray you don’t need to get in contact with them (which is very seldom) as it is real pain to do small things being requested. IG continue to provide the best support and best platform. The links to ProReal and other services are great.

Efficienza e professionalità di alto…

After 15 mins playing with it I decided it was not for me sadly. Brainless, thoughtless and unresponsive customer service. Creates obstacles where there shouldn’t be. I generally like the breadth of security instruments the platform offers. But their customer service is absolute garbage.

I’m really shocked about this misleading and cheating their customer and let the hotels abuse them by changing rates. I I will never stay with this group again. It’s all it’s a shame after 16 years. Hi Lewis, thank you for your feedback. We’re pleased to confirm that the issue has now been resolved and your reward will be credited to your account within September, in line with the promotion’s terms and conditions. We’ll also follow up with you directly once the payout is complete.We truly value your relationship with us and your feedback helps us improve.

Installed the IG Invest app for android and opened a stocks and shares ISA. Was able to add funds and invest in ETFs and investment trusts. Note that mutual funds are not available. Was initially unable to invest in US stocks as the integrated W8BEN registration process was not working in the app. No response to attempts to contact customer support via Whatsapp or email.

IG is an investment platform that does it all. It’s got ISAs, pensions, contracts for difference, research and a learning facility. We’ve named IG as the best trading app for training resources’.

Thanks Baranitharan Shanmugavel . I hope to open soon an real account . Had a corporate action where I missed the deadline by one day. Phoned IG.com they were super helpful and managed to get my request actioned. They also kept me updated with progress and were friendly. All round good service, both email follow up and agent via a call were friendly and helpful took the time to go over the details while waiting on call.

The WhatsApp help desk service is amazing. I have Vishal who provided me with very professional service and was able to solve my query in a timely manner. I am pleased with the replies from the customer service. The agent was able to explain the custody fees successfully. ‘IG has a simple structure and caters for experienced investors, and those with less experience who want a bit of help in managing their portfolios.

Verification can help ensure real people are writing the reviews you read on Trustpilot. We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. I expect a faster service when I am trying to close a position.The agent was surprisingly slow.